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After Hours Support

Main Contact

Paul Kang
Chief Scientific Officer
Email: pkang@innovativetargeting.com
Phone:
604.433.6779
Mobile:
604.446.7794

Secondary Contact

Craig Pigott
Director of Research
Email: cpigott@innovativetargeting.com

When To Contact

Emergencies, in particular to do with "DataServer" (A workstation running their SQL server). Generally there shouldn't be much to do for after hours, but if you run into non-critical issues, fire Paul an e-mail and CC Craig. We don't presently have remote access to ITS, so Paul or Craig are required to get remote access to troubleshoot any issues, even on "DataServer".

Onsite Support Required?

We do not have on site access to ITS

 

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